Most of you now know multi-session experience in Dynamics 365 Omnichannel for Customer service comes with Live chat, Social channels and SMS as channels, Omnichannel also comes with some of the great features to improve agents productivity with Smart Assist, Agent Script and Macros. Now, with the introduction of the…

Ashish Rana

Microsoft Dynamics 365 CRM Consultant at Hitachi Solutions. Science and Technology enthusiast, Follow me on twitter or LinkedIn for latest Tech blogs.

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